JOB PURPOSE
To Promote and Market the Company’s products and provide good customer service, with a key focus on the specified channel/accounts.
PERFORMANCE CRITERIA
The job is satisfactorily performed when:
- Sales quota and targets are achieved.
- The frequency and nature of unresolved legitimate service complaints from customers are minimized.
- Collections targets are met.
- A satisfactory working relationship is encouraged and developed with all employees as espoused and guided by Group and Company Values.
KEY RESPONSIBILITIES
FUNCTIONAL:
- Promoting and selling of the Division’s products, continuously seeking new opportunities for introducing products to customers
- Placing customers’ orders and following up on delivery of products
- Handling customer questions, complaints, and billing queries with the highest degree of courtesy and professionalism
- Managing customers’ accounts within the limits of the credit facilities offered to them, in accordance with Company policy.
- Collecting revenue and adjusting customers’ accounts where necessary
- Keeping management informed by submitting activity reports such as: - daily visit reports and territory analyses that align to their respective
routes set by the Account Manager - Monitoring in-store displays of products to ensure visibility of products.
- Overseeing the day-to-day activities of Merchandisers within a stipulated geographical area, ensuring that all accounts are serviced according to
schedule. - Verifying inventory wherever the Company’s products are sold and ensuring the availability of product.
- Assisting in implementing advertising/promotional campaigns
- Continually maintaining a working knowledge of all Company products, services, pricing and promotions
- Making recommendations according to customers’ needs
- Maintaining and sharing working knowledge of competitors products, services, pricing and promotions
- Managing returns from the trade in an objective manner within the company’s policies
- Performs other duties that may be required to enhance the operations of the Company.
PEOPLE MANAGEMENT:
- Provide efficient customer service and ensure that superior customer relationships with customers are built and maintained.
- Investigate, follow up, and provide solutions to customer complaints, problems, or issues to establish and maintain appropriate client
relationships. - Communicate with the Sales Manager on a regular basis on all aspects of the operations of the sales achievement in designated area.
HEALTH, SAFETY & ENVIRONMENT:
- Report any hazards that are identified to direct Manager/HR Officer.
- Ensure the application of and adherence to established HSE measures and procedures to ensure the well-being of themselves and employees.
QUALITY ASSURANCE & CUSTOMER SERVICE:
- Adhere to the company’s quality & customer service standards and procedures.
- Support continuous improvement through reporting non-conformance, customer complaints & process improvements to the immediate
supervisor/manager.
GENERAL ACCOUNTABILITIES:
- Responsible for the Accounts Receivables in his / her assigned area and following up on overdue amounts.
- Assist during periodic stock checks.
- Attend all required Sales and Staff Meetings
- Time on the trade vs at office should be split 95:5.
- Liaise with customers to build and maintain solid business relations.
- Perform other duties that may be required to enhance the operations of the Company.
REPORTING RELATIONSHIPS
REPORTS TO:
Division Unit Manager
SUPERVISES:
Nil
TOOLS, EQUIPMENT, MACHINERY, MATERIALS, ETC.:
- Price List
- Route List
- Tablet
- Cell Phone
- Stock Cards
- Receipt Book
- Product Catalogue
EDUCATION AND EXPERIENCE:
- 5 CXC / Ordinary Level passes, including Math and English
- Certification in Marketing would be an asset.
- A minimum of three (3) years’ experience in a similar or related position Or a relevant combination of training and experience
COMPETENCIES REQUIRED
KEY:
- Customer Obsessed - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trusts and respect. Committed to growth and development of our people. - Team Oriented - Usually operates in a team format; talks ‘we’, ‘us’ and ‘the team’ vs ’I’; gets the whole team motivated and
enthused; creates strong morale and spirit within the team; runs participative meetings and processes; fosters open dialogue; shares
credit with the team for successes; adds people to strengthen the team; team performance does not suffer when a key person moves
on; trusts the team to perform; let’s people finish and be responsible for their work; creates a feeling of belonging in the team; Defines
success in terms of the whole team - Flexible/Change Embracing - Comfortable with and open to change and considerable variety in the workplace; challenges
constructively but then goes along with change; can support things may not totally agree with; easily makes transitions to the new and
different; open to the views of others; is optimistic and views changes as opportunities; thinks and talks beyond today – visualizes a
different and better outcome; thinks and talks about possibilities, as well as consequences; solution oriented; willing to adjust to each
situation - Results Oriented - Can be counted on to consistently produce results and even exceed goals successfully; plans and sets priorities
well; is organized and gets things done on time and in time; can produce results under a variety of conditions; is constantly and
consistently a top performer; bottom-line oriented; pushes self and others to achieve results; takes calculated risks; goes the extra mile;
can see hidden and difficult problems; solution oriented
WORK ETHIC:
- Trustworthy/Integrity — Being honest and ethical. Is widely trusted; is seen as a direct, truthful individual, can present the unvarnished truth
in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain. - Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on
oneself to get things done. - Energy/Drive/Initiative — Willingness to take on responsibilities and challenges. Makes things happen for self; doesn't wait for others to
open doors. - Entrepreneurial - Willing to take risks in the achievement of objectives to obtain a profit.
- Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in
very difficult situations. - Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Concern for others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Innovation/Creativity — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. - Bias for Action - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with
a minimum of planning; seizes more opportunities than others. - Not afraid of failure - Learns from past mistakes. Treats any mistakes or failures as chances to learn and designs feedback loops to be as
immediate as possible. - Ownership - Owns the process as well as the result. Does not shirk personal responsibility.
- Frugal - Sparing, thrifty, carefully uses resources.
