Job Purpose:
To Promote and Market the Company’s products and provide good customer service, with a key focus on the specified channel/accounts.
Major Responsibilities and Accountabilities:
- Promoting and selling of the Division’s products, continuously seeking new opportunities for introducing products to customers
- Placing customers’ orders and following up on delivery of products
- Handling customer questions, complaints, and billing queries with the highest degree of courtesy and professionalism
- Managing customers’ accounts within the limits of the credit facilities offered to them, in accordance with Company policy.
- Collecting revenue and adjusting customers’ accounts where necessary
- Keeping management informed by submitting activity reports such as: - daily visit reports and territory analyses that align to their respective routes set by the Account Manager 7. Monitoring in-store displays of products to ensure visibility of products.
- Overseeing the day-to-day activities of Merchandisers within a stipulated geographical area, ensuring that all accounts are serviced according to schedule.
- Verifying inventory wherever the Company’s products are sold and ensuring the availability of product.
- Assisting in implementing advertising/promotional campaigns
- Continually maintaining a working knowledge of all Company products, services, pricing and promotions
- Making recommendations according to customers’ needs
- Maintaining and sharing working knowledge of competitors products, services, pricing and promotions
- Managing returns from the trade in an objective manner within the company’s policies 15. Performs other duties that may be required to enhance the operations of the Company.
PEOPLE MANAGEMENT:
- Provide efficient customer service and ensure that superior customer relationships with customers are built and maintained.
- Investigate, follow up, and provide solutions to customer complaints, problems, or issues to establish and maintain appropriate client relationships.
- Communicate with the Sales Manager on a regular basis on all aspects of the operations of the sales achievement in designated area.
HEALTH, SAFETY & ENVIRONMENT:
- Report any hazards that are identified to direct Manager/HR Officer.
- Ensure the application of and adherence to established HSE measures and procedures to ensure the well-being of themselves and employees.
QUALITY ASSURANCE & CUSTOMER SERVICE:
- Adhere to the company’s quality & customer service standards and procedures.
- Support continuous improvement through reporting non-conformance, customer complaints & process improvements to the immediate supervisor/manager.
GENERAL ACCOUNTABILITIES:
- Responsible for the Accounts Receivables in his / her assigned area and following up on overdue amounts.
- Assist during periodic stock checks.
- Attend all required Sales and Staff Meetings
- Time on the trade vs at office should be split 95:5.
Knowledge and Experience:
- 5 CXC / Ordinary Level passes, including Math and English
- Certification in Marketing would be an asset.
- A minimum of three (3) years’ experience in a similar or related position Or a relevant combination of training and experience
Key Competencies:
Customer Obsessed - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trusts and respect. Committed to growth and development of our people. Team Oriented - Usually operates in a team format; talks ‘we’, ‘us’ and ‘the team’ vs ’I’; gets the whole team motivated and enthused; creates strong morale and spirit within the team; runs participative meetings and processes; fosters open dialogue; shares credit with the team for successes; adds people to strengthen the team; team performance does not suffer when a key person moves on; trusts the team to perform; let’s people finish and be responsible for their work; creates a feeling of belonging in the team; Defines success in terms of the whole team
Flexible/Change Embracing - Comfortable with and open to change and considerable variety in the workplace; challenges constructively but then goes along with change; can support things may not totally agree with; easily makes transitions to the new and different; open to the views of others; is optimistic and views changes as opportunities; thinks and talks beyond today – visualizes a different and better outcome; thinks and talks about possibilities, as well as consequences; solution oriented; willing to adjust to each situation
Results Oriented - Can be counted on to consistently produce results and even exceed goals successfully; plans and sets priorities well; is organized and gets things done on time and in time; can produce results under a variety of conditions; is constantly and consistently a top performer; bottom line oriented; pushes self and others to achieve results; takes calculated risks; goes the extra mile; can see hidden and difficult problems; solution oriented
Dimension and Scope:
- Authorized to assist the Junior Brand Manager in developing sales plans for the general trade stores.
- Authorized to recommend additions and/ or change to policies, systems, procedures, and programs for the achievement of sales objectives.
- Authorized to collect money on the Company’s behalf, once approved by Manager.
Relationships:
- Works closely with senior management, sales, marketing, and merchandising teams • Maintains close working relationships with Principals
- Interacts regularly with external customers on the trade
Key Performance Indicators:
- Sales quota and targets are achieved.
- The frequency and nature of unresolved legitimate service complaints from customers are minimized.
- Collections targets are met.
- A satisfactory working relationship is encouraged and developed with all employees as espoused and guided by Group and Company Values.
