Job Purpose:
To provide exceptional service to external customers through the sale, promotion and management of the Company’s products in outlets.
Major Responsibilities and Accountabilities:
- Sells and promotes the Division’s products, continuously seeking new opportunities for introducing products to customers
- Collecting outstanding invoices within the stated credit terms and requesting adjustments to customers’ accounts from Credit Control where necessary.
- Together with the Sales Manager, negotiates with the customer for the listing of new products
- Together with the Sales Manager, negotiates the best shelf location and space for Bryden’s products to ensure visibility and take advantage of consumer traffic flow and convenience
- Together with the Sales Manager, and working closely with Trade Marketing, negotiates with the customer to gain approval for promotional activity and sampling of Bryden’s products within the outlet
- Places customers’ orders and follows up on delivery of products
- Handles product returns through damages and expiries in a timely manner
- Handles customer questions, complaints and billing queries with the highest degree of courtesy and professionalism
- Manages customers’ accounts within the limits of the credit facilities offered to them in accordance with Company policy
- Monitors in-store displays of products to ensure optimum allowable visibility of products
- Verifies inventory wherever the Company’s products are sold and ensures the availability of products
- Continually maintains a working knowledge of all company products, services, pricing and relevant promotions
- Makes recommendations according to customer's needs
- Completes sales reports in accordance with Company and Supplier criteria
- Performs other duties that may be required to enhance the operations of the Company.
Knowledge and Experience:
- A minimum of five (5) CXC passes, including Mathematics and English
- A minimum of three (3) years’ experience in a sales environment
- Proficient in Microsoft Office applications
Key Competencies:
- Excellent interpersonal skills
- Excellent communication skills
- Good negotiation skills
Relationships:
- Interacts regularly with sales, trade marketing and merchandising teams and accounting staff.
- Interacts with logistics team for customs related issues as required.
- Works closely with external clients
Key Performance Indicators: - Sales targets
- Distribution
- Inventory
- Account management
- Credit control
